Virtual Chat Agent – Redefining Customer Service


Customer service is probably the most important aspect of any business model. No matter how big or small your business, the road to expansion starts with a happy customer base. If your customers are happy, not only will they continue to use your product or service, but will also promote your business through word of mouth. Virtual chat agent can play a very critical role in improving your company’s customer service that too with a reduced total implementation cost.

Virtual chat agents are artificial intelligence chatbots programmed to answer all common customer queries.  Furthermore, you can get your virtual agents further customized to serve your line of business in a better way. Virtual agent services are offered with two main motives – Improve customer satisfaction and reduce cost.

The main advantage of using virtual agent services is that these agents work as customer representatives as well as market research analysts. These virtual agents constantly collect customer feedbacks about your company’s services and products. This data helps you in analyzing market needs, and what exactly do the customers look for. Add to this, these agents work as a search engine as well. Your customers can ask these virtual agents where to find the product or service they are looking for.

Furthermore, the probability of an error being committed by a virtual agent is next to zero. All agents are specifically programmed to cater to your customers, under any event wherein the virtual agent is unable to provide a resolution to your customer’s query, it escalates the issue to a live agent, ensuring that none of your customers leave disappointed.

Costing is another USP of these virtual agents. Unlike live agents, you don’t have to pay these virtual agents. There is just one time implementation cost, and a reasonable maintenance is required afterwards. These agents work round the clock without ever getting tired, never ask for leave or increment, and perform to the best of their capabilities. With so many benefits, it won’t be an overstatement to say that these magnificent chatbots can work wonders for your business.

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