Uber accused of cleaning scam by Sydney customer

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A woman has claimed she was scammed by Uber after being charged a $150 cleaning fee for a mess she says she didn’t make.

Uber customer Ebony was left shocked after she received the bill on top of her fare from Sydney’s city centre to the north shore on Wednesday.

She only found out the following morning she was charged the maximum level four cleaning fee for a ‘major mess that requires cleaning between the windows, doors or air vents’ or a ‘major bodily fluid mess’.

A woman has claimed to be scammed by Uber after she was charged a $150 cleaning fee for a mess (pictured) she says she didn't make

A woman has claimed to be scammed by Uber after she was charged a $150 cleaning fee for a mess (pictured) she says she didn't make

A woman has claimed to be scammed by Uber after she was charged a $150 cleaning fee for a mess (pictured) she says she didn’t make

Uber customer Ebony was left shocked after she received the bill (pictured) on top of her fare from Sydney's city centre to the north shore on Wednesday

Uber customer Ebony was left shocked after she received the bill (pictured) on top of her fare from Sydney's city centre to the north shore on Wednesday

Uber customer Ebony was left shocked after she received the bill (pictured) on top of her fare from Sydney’s city centre to the north shore on Wednesday

Ebony disputed the fee, only to be sent back a photo of a mysterious, lumpy substance spilled over the car’s backseat and floor, which the Uber driver claimed was proof of the mess.

Regardless of who was to blame, the picture appears to show a mess that would only qualify for a level three, $80 fine for a ‘moderate interior mess’ on ‘hard-to-clean surfaces, large food and beverage spills’.  

Ebony took to social media to claim she was scammed, and to blast her ‘creep’ Uber driver who reported the mess.   

‘Last night Matt and I rode with this creep on our way home from the city – a 5km/9 min trip,’ she wrote, News.com.au reported.

Ebony took to social media to claim she was scammed, and to blast her 'creep' Uber driver who reported the mess

Ebony took to social media to claim she was scammed, and to blast her 'creep' Uber driver who reported the mess

Ebony took to social media to claim she was scammed, and to blast her ‘creep’ Uber driver who reported the mess

Uber agreed to refund Ebony the $150 after the post, the publication reported (stock image)

Uber agreed to refund Ebony the $150 after the post, the publication reported (stock image)

Uber agreed to refund Ebony the $150 after the post, the publication reported (stock image)

‘This morning I woke up to an additional $150 charge on my credit card for a ‘major mess’ that we’d supposedly left in the car…’ 

The post enraged her Facebook friends, who labelled the charge as ‘disgraceful’, and called the driver a ‘friggin a**hole’.   

Uber agreed to refund Ebony the $150 after the post, the publication reported. 

Daily Mail Australia has reached out to Uber for comment. 

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