Scott Hebner, VP of Social Business Solutions at IBM, discusses how Social Business is transforming the way we work. He shares insight into how employers can better harness social tools to further internal and external collaboration, encouraging the sharing of employees’ collective knowledge across the organization. The value for the employer is the flow of knowledge and expertise within the company, which then in turn benefits their customer experience. For the employees, they are able to share their knowledge with others who need it, and more easily find others with similar experiences and issues. Just one of the ways IBM Cloud, Mobile and Social Business technologies are changing our workplace.
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