Gail Kelly on a New Way of Working

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Gail Kelly, Managing Director and Chief Executive Officer, Westpac Banking Corporation discusses the three principles of Westpac’s service experience at the 2014 IBM THINK Forum. Learn more at

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  1. You don't empower people by encouraging them to borrow themselves into debt for a pile of bricks that will trap you for the greatest period of your life´╗┐

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