Weekly Questions Thread – (October 11, 2017 UTC)

Use this thread to ask questions as part of a trial to introduce a Weekly Questions Thread in /r/Facebook. Remember that discussions about being banned, needing to provide ID and account suspension issues should be directed to the Facebook Help Center as nothing can be done here and these types of posts drown the subreddit. Feedback about this new trial feature is welcome.

25 Replies to “Weekly Questions Thread – (October 11, 2017 UTC)”

  1. I’m getting notifications on the desktop facebook from some page (or app) called “fortune cookie” but I’ve never liked the page or anything, how can I get rid of this? I already tried blocking it in the “blocking” section of my settings

  2. So I had a random security check where they text you a code, I put in the code and it did not work. I got frustrated and clicked the link in the message to stop receiving messages from Facebook. Now I don’t get any of the codes and can’t get into my account … HELP!!

  3. Blocked persons comments still showing in memories?

    l blocked my ex last year and i assumed she blocked me too. However when my memories appear they have comments from her still on there. I know sometimes when you have someone blocked it will say “3 comments” on a post or so and when you click on the post there’s nothing there but everything from her is still there. Also if I click on her name it’ll say “content not available” either because she has me blocked or vice versa.

  4. Android Facebook Mobile videos have been loading a “slideshow” preview without me pressing play. I do not have autoplay enabled. I tried the “Data saver” option and videos won’t preview for maybe five minutes and after that they start doing it again. I find it really annoying and it’s enough for me to uninstall the app. >:( Does anyone know anything about this?

  5. I manage a FB page and been told that reposting the same image on Facebook within 3 months may consider spam. Is this true? I googled it but can’t find an answer.

  6. An old friend just messaged me a few days ago but I can’t reply, I type the reply but it doesn’t send. I’ve tried loads of times. They’re not on my friends list but they messaged me and I’m able to reply it just doesn’t send? I’m not blocked, I can see their profile. I’m really confused, it just looks like I’m being rude and not responding lol

  7. Hello. My FB account disconnected, and I followed the instructions for reconnecting. I changed the password a few times and entered the required code both from email and SMS.

    When I log in with the new password, I get a message that you’ve sent an SMS message with a code I should enter. I enter the code, and the whole situation repeats in an endless loop.

    I’ve reached out to FB on Twitter and have sent an email to FB security (after receiving an email from them to alert me that a password changed). I have received no response from anyone at FB regarding my situation, but I still get FB notification messages.

    Who should I contact to get help? I have plenty of established account admins who would vouch for me.

  8. I saw this event and I really want to recreate the upcoming times part because it’ll save me re-creating dance classes regularly.

    pic 1 https://i.imgur.com/Cq2bG5T.png

    (Identifying features are blacked out)

    scrolling down you can see the following

    pic 2 https://i.imgur.com/2VFFSxj.png

    expanding reveals future dates

    pic 3 https://i.imgur.com/fVJVd17.png

    Expanding the upcoming dates in pic 1 shows pic 3. The get tickets link is just to a google form to signup and get tickets etc.

    Can anybody help me do this?

    This is a fucking game-changer for me.

  9. Hi! I have an issue where on the ”shared photos” part of the messenger conversations only some photos show up, and they depend on the day, sometimes they all show up, sometimes only 3, but if I search them on the conversation I can see them(Althought I can’t open them, only on another window).

    Anybody know what might be going on?

  10. My girlfriend had an old Facebook account in high school that she deactivated back in 2010. Today, randomly, the account became active again. She can’t remember what the email address or password was, so we are struggling to get back into the account to re-deactivate it.

    She tried “Reporting” the account and received an automated message saying that they weren’t going to do anything.

    She’s freaking out right now that someone is going to use her account maliciously and/or criminally.

    Is there any way to contact Facebook support directly about this issue? Is there anything we can do to get this old account deactivated again?

    Sorry if this is the wrong place to post this! I’m just scrambling for solutions right now.

  11. **My fb got hacked and they ordered hundreds of dollars of ads. Facebook support is closing all the tickets**

    Everytime I try to contact them, they send me back to the business help page where there is only one form for “disabled ad account help” or how to change my password. and so I get send around again, because on this form no category fits my case, so everybody closes my ticket and send me to the same form.

    But my problem is: I’m glad that my ad account is disabled, I don’t use it anymore and don’t want more fraudulent apps created but I don’t want to pay for the ads.

    I of course immediately changed my password, even though I used a one time random generated one before, so please no more help links how I should secure my account.

    How can I contact somebody directly at facebook or at least get a different contact form for more serious stuff like this.

    Thanks

  12. I keep getting people’s updates in my notifications. They are just on default, I have not prioritized them at all. They are those ‘friends’ that you never talk to or are extended family. So I know I haven’t adjusted anything with how to view them.
    I cannot find anything anywhere on how to stop it other then going to each’s page and literally unfollowing all together. This removes them from my news feed as well, I just don’t want to see 20 notifications and half of them because random people added photos or updated their status.

    https://i.imgur.com/u5lTsQK.jpg

    In addition, any setting under Notification Settings that can be turned off, is.

  13. Instead of showing new latest posts in news feed, showing this in new tab called Explore feed? WTF?

    About 2weeks ago i opened my facebook app and i dont getting new posts. Last post there was about day ago. Next day i open facebook in browser (chrome, firefox, opera, microsoft edge) and i dont see recent posts. I have there something like 5-6 posts like your friend comment this post, your friend likes this post but from page or group which i joined was nothing. Then i saw a new “bookmark” under the news feed. Its called Explore feed. Posts from groups and pages which i have liked are there. I try to use facebook on my friends computer, disabling all addons, etc. I dont join facebook beta voluntarily. I just stopped getting new. Its something like facebook selected me for some beta testing or some bug?

    Some image how does it look: https://i.imgur.com/nZVWBi8.png

  14. Hey guys,
    So I was chatting with my girlfriend on FB messenger cause she was looking for my face moisturizer in my house and I was at work. I told her it was the ‘Cetaphil Tub’ and sent her a picture of it. She finds it all good.
    She logs into Instagram a few minutes later and gets a Cetaphil ad. She has never used that word on her computer or phone anywhere. She literally only got it in a message from me.
    I was not aware that facebook gleaned ad information from all “private” messenger conversations. Is this the case? I am okay with targeted advertising from my posts on the site but I am seriously considering not using the messaging service anymore.

  15. Hey guys,
    So I was chatting with my girlfriend on FB messenger cause she was looking for my face moisturizer in my house and I was at work. I told her it was the ‘Cetaphil Tub’ and sent her a picture of it. She finds it all good.

    She logs into Instagram a few minutes later and gets a Cetaphil ad. She has never used that word on her computer or phone anywhere. She literally only got it in a message from me.

    I was not aware that facebook gleaned ad information from all “private” messenger conversations. Is this the case? I am okay with targeted advertising from my posts on the site but I am seriously considering not using the messaging service anymore.

  16. Hi Everyone,
    I’m in need of some help.
    I deactivated my profile in 2013 and a month or so ago my friend tells me that my profile is back up again. WTF? How could this happen?

    The email that I originally used to sign up for my account was compromised a few years ago (by a bug). I don’t have another FB account to log into to report my old one and AFAIK, FB doesn’t have an email or customer service that I can reach out to.
    Any suggestions would be appreciated!

  17. Is there a way to make posts/photos on a public facebook business page private? Even though i am the one who created the page. It’s just a few clicks on your own profile page but I cant find a way to make them private on the business page.

  18. So I decided to stop using the Facebook app for Android to save battery and started using the mobile website on Firefox in its place.
    Everything is working fine, but everything looks incredibly low-resolution, including images. Is there anyway to force the Facebook website to give me higher resolution images?

  19. So I accidentally accepted the friend request of a random person who keeps on spamming me with creepy messages which I responded to before I realized the guy was trying to do something bad. I requested that my account be deleted. Am I safe from being tracked down by IP address and stuff like that? I deleted all my pics because I am afraid.

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