Collaboration in the company is not new, but the myriad of tools available today, ranging from simple online discussion applications to full-fledged project management platforms, creates new opportunities and challenges for IT managers and end users. Unfortunately, the abundance of collaborative software has led many employees to feel a sense of application overload, with more and more tools requiring constant monitoring and seizure.
If you think email is bad, try navigating through a complex network of notifications and workflows via a handful of disparate apps, each with its own strengths and limitations.
Many of these tools come from small teams, developing organically between groups and services, and sometimes duplicating or duplicating tools used by other groups. As the number of collaboration tools proliferates in organizations, CIOs are trying to regain control by deploying one or more tools across the enterprise, without interfering with workflows that are viable and effective.
This often involves making difficult decisions, says Michael Cantor, CIO of Park Place Technologies, which provides data center hardware maintenance services. "An IOC will probably end up with several tools and will have to strategically identify the best for their organization, even if it means forcing the evaluations and stopping the use" of some tools, he explains. .
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John Peterson, Director of Web Operations at custom clothing manufacturer Custom Ink, said it was important to listen to stakeholders and take their comments into account when the organization chose the tool it wanted to evolve . "Our engineers religiously use some applications that are now an integral part of their daily work," he says. "Other tools, which may seem useful in the abstract, could introduce more complexity than value." To reach such a magnitude, IT managers need to understand how the tool will be used and who will use it most frequently, he adds.
It is important to note that not all companies need to come together around a single collaboration platform, according to experts. What works for one business unit may not be the best approach for another. Scaling up the right tools for the right teams can dramatically improve productivity and communications where it matters most.
This dynamic is evident today in companies of all types. In this way, IT managers learn to support collaboration within a team while implementing strategies and practices to develop these tools. For companies struggling to develop team collaboration tools, we've brought together six CIOs and IT consultants to help companies and their employees get the most out of their collaborative applications.