Telstra has removed 3,200 employees since mid-June of last year as part of its deep restructuring of the T22. She said that she would use automation to increase the number of customer-related positions.
The telecommunications company used its half-year results today to quantify the impact of job losses on the organization.
Overall, it has set a goal of a net reduction of 8,000 full-time positions, of which 9,500 are canceled and 1,500 are in the process of being created. However, it has recently become clear that many of the new roles would be based in India.
The telecom company today announced that it has eliminated 3,200 jobs to date, including 1,500 in management and executive positions, as well as back-of-house functions.
Some customer-related positions were also removed, although Telstra stated that these were "directly related to volume reductions", such as call volumes.
What is clear is that the number of deleted client roles is expected to increase, which will be partly due to the introduction of automation.
The telecommunications company said that during Exercise 20, it would target both central positions and customer-facing roles, while in the third phase of reductions, it "will increase the proportion of posts in relation to customers", because of the "simplification and automation".
By 2022, when the T22 ends, Telstra's direct workforce will be approximately 26,600, compared to 34,600 in mid-2018.
Telstra said it would also aim at rationalizing its indirect workforce, estimated at around 40,000 people.
This includes the staff of technology providers, consulting firms and outsourcing providers. Telstra did not provide figures for reductions in this country, indicating only that its non-direct labor "should decrease in proportion to the total workforce".
Telstra reported net income after tax (NPAT) for the first half of 2019 of $ 1.2 billion, down 27.4% from the same period in 2018. It posted a profit of $ 13.8 billion USD, down 4.1%.
CEO Andy Penn said the headwinds of NBN, which the phone company constantly blames for its financial difficulties, continue to weigh on results.
There was a handful of bright spots for Telstra, with additions to his mobile base.
In particular, the telecommunications company has managed to add 261,000 Internet IoT services and its revenues in this space have jumped 35.6%.