As we approach our fifth anniversary, Slack now has more than 10 million daily active users (DAU) worldwide, further strengthening our leadership position.
This growth largely depends on demand at all levels: by increasing transparency within teams and the entire company, Slack makes alignment much easier, making people's work life easier, more nice and more productive. People see their work connect with that of their colleagues, whether they are on the other side of the building or on the other side of the world.
Slack also brings people, data and applications together in a single place where people can work together effectively, find important information and make the most of the software they use every day through Slack integrations. In addition to more than 1,500 applications in our directory and integration partnerships with companies such as Google, Workday, Salesforce, ServiceNow and Atlassian, there are hundreds of thousands of custom Slack apps created by customers and integrations in active use.
We are grateful to the customers who trusted Slack to help them transform their organizations and be more productive. Slack only supports large-scale teams; it is used by 65 of fortune 100and we have increased our impact on these organizations by adding hundreds of thousands of new users since last year.
But it's not just these big companies that are changing the way they work. The number of paid customers worldwide has increased by more than 50% over the past year and now exceeds 85,000. These organizations are made up of tens of people and tens of thousands of people and cover almost all types of work: accountants, customer service representatives, engineers, lawyers, journalists, dentists, chefs, detectives, managers, scientists , farmers, hoteliers, sellers. and all kinds of people use Slack to coordinate election coverage, diagnose network issues, revise code, negotiate budgets, plan marketing campaigns, approve menus, review candidates, organize response teams when disaster and perform many other tasks.
The more industries Slack uses, the more geographic areas there are. With availability in multiple languages, including English, Spanish, French, German and Japanese, Slack's growth is becoming increasingly global. More than half of Slack's SADs are located outside the United States, in more than 150 countries. In Japan, our second largest market and one of our fastest growing markets, Slack helps leading companies like Musashi improve their efficiency, transparency and culture:
Save time and connections established in Musashi
Musashi is a global manufacturing company based in Toyohashi, Japan, which has been producing and supplying car and motorcycle parts to automakers for 80 years. The company, which employs more than 16,000 people worldwide, is embracing the Japanese style of work reform, which aims to improve work environments and increase productivity. Musashi introduced Slack company-wide in 2018. By connecting Slack to several internal systems, Musashi aims to reduce IT costs and save time. In fact, the company expects the adoption of Slack to reduce the extra work and time required for all types of applications and approvals by 50%. Takashi Soda, general manager of Musashi, explains: "By using Slack, we create a very transparent work environment, in which we can establish a flat, open and fast communication, which allows us to motivate each other. systems. "
Slack also eliminates silos in large organizations with our Enterprise Grid offer. Growth in the number of network users has been particularly strong in regulated sectors such as health care, financial services and professional services. And industry-leading companies like Intuit use Grid to bring together thousands of employees in all departments, as well as their business tools:
Complete collaboration and automation at Intuit
In the leading technology company Intuit, 9,000 employees around the world regularly use Slack. The platform helped Intuit connect many of its tools in one place: customer service workflows are streamlined, seasonal integration is automated through various integrations, and a custom learning robot provides contextual learning so that new members of the customer service team can help customers more. effectively. "Our teams tell us that they work together and solve problems much more quickly," said Pam Whitmore, Intuit IT Systems Manager, "because, though they are distributed around the world." whole, Slack gives the impression of being in the same state. piece."
Slack works well for dispersed teams as it brings together the right people, conversations and tools. This helps organizations to do their job, but also to cultivate and maintain a collaborative business culture – as evidenced by the employees of the four European trivia headquarters:
A better employee experience at trivago
The trivago search site is a gateway to more than 2.5 million hotels and other accommodation in over 190 countries. The society feeds on an authentic entrepreneurial culture, based on trust. To ensure that its 1,500 employees are productive and engaged, the trivago organizational solutions team deployed Slack in 2016 to replace the company's many disparate communication tools, including teams and sites. Slack has played an important role in improving the employee experience, better collaboration to spontaneous innovation. For example, a custom robot called Leo asks weekly questions to measure employees' feelings about the organization and its culture. These answers are used to process and anticipate problems. Slack even helped employees in Düsseldorf, Germany, to help other people during Hurricane Ophelia from October 2017 – the channel # duss-news quickly turned into a carpooling network, allowing approximately 100 stranded employees to return home.
"Our teams tell us that they work together and solve problems much faster, because even though they are spread all over the world, Slack feels like you're in the same room."
– Pam Whitmore, Group Manager, Management Systems, IT, Intuit
group leader, management systems, computer science, Intuit
When we say that Slack is a collaboration hub, we are not just talking about messaging. It also involves bringing together the many systems, data and management applications of our customers, as well as the relevant conversations and context, thanks to our partners and developers. . These applications and integrations help companies like Lyft increase the visibility of their teams and conclude transactions faster:
More transparency and faster sales at Lyft
While Lyft is well known for carpooling, its Lyft Business division is also becoming the preferred ground transportation partner for thousands of organizations. Using Troops, an integration that connects Salesforce and Slack, Lyft Business Sales Representatives updates the transaction steps and a dashboard of the pipeline directly in Slack. The benefits here are twofold: One rep does not have to update each individual transaction in Salesforce, and key stakeholders gain better visibility of pipeline and customer data. And for the sales leadership team, Slack freed up valuable time while enabling leaders to better understand key partnerships and focusing their attention where they were most needed. "Slacking is a good job," said Area Vice President Benjamin Sternsmith. "When you have a collaboration in one place, you do not have to copy leadership in an email. You can jump into a Slack channel, navigate with the project and participate if necessary. "
"By using Slack we create a very transparent work environment in which we can achieve flat, open and fast communication, enabling us to motivate ourselves by connecting people with people and people with systems."
– Takashi Soda, Chief Executive Officer, Musashi
senior manager, Musashi
There is a movement on the move, an evolution in the way people work together. Our vision of this evolution is a world where organizational agility is easy to achieve, regardless of the size of the organization. With better alignment and adaptability, less effort and energy is wasted, and members of these teams are able to take full advantage of their intelligence and creativity to achieve a common goal.