SHOPPERS won a partial refund from Tesco AFTER the supermarket chopped the price of a Call of Duty WWII computer game in its Black Friday sale.
Carer Hailey Townsend approached the UK’s biggest supermarket for a refund after discovering that the price of the game had dropped in price.
The 32-year-old, who lives in Oxford, bought the popular computer game for £48 earlier this month. It was then reduced to £36 in the store’s Black Friday sale.
After phoning Tesco a member of staff confirmed that she would get a £12 refund.
She told The Sun Online: “I think it’s really good of Tesco. They didn’t have to do that.
“It happens all the time you buy something and a few weeks later it goes down in price it’s annoying but unfortunately it’s life.
“I think it’s pretty awesome!”.
Another customer, John Williams, 24, who started the thread on the Extreme Couponing and Bargains UK Facebook group, also had the same success.
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The managing director of a classified website also bought the same game earlier this month.
On Black Friday – just 12 days later – the price of the game dropped John also contacted Tesco and told them that he was unhappy with the price change, much to his delight they refunded him the £12 difference.
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He told The Sun Online: ” For the two minutes it took me to message them, I saved myself £12- that’s not bad at all!”.
The partial refunds are due to a little-known policy where Tesco will refund a customer the difference if an item drops in price, as long as it’s within 30 days.
But another customer was not so lucky.
Barbara Irvine purchased a PS4 on November 18 for £259.99. She noticed that the price of the item was cut to £199.99 just a few days later.
After seeing the conversation on the deal hunting Facebook page she tried to get a refund for the games console but was refused.
That’s because she bought the item in a Tesco store.
In order to get the refund for the difference for an item that you’ve bought from a branch of Tesco you would have to bring it back to a store.
If you bought the item online then you can email or telephone Tesco’s customer service team.
A spokesperson from Tesco said: “We’re sorry these customers wanted to return their items.
“Every return is dealt with on a case by case basis.”
HOW TESCO’S LITTLE KNOWN RETURN POLICY WORKS
IF you buy an item from Tesco and then it drops in price, here’s what you can do:
- If the price drops you can claim a refund for the difference – but only within 30 days.
- If you bought the item in a Tesco branch then you need to bring it back to the store.
- If you bought the item online then you can phone or email Tesco’s customer service team to claim a refund.
- A refund is granted on a case-by-case basis.