Posted on Oct 17, 2020 at 10:01 am

Continuity in change. Carried out in July with 1,800 employees and 250 HRDs from private companies with 50 or more employees, in France, Germany, Italy and Spain, the 2020 Cegos “Transformations, Skills and Learning” barometer shows the acceleration of changes linked to Covid in this sector of continuing education where it is a leader. “It appears that companies have made a big effort to adapt their training during and since the confinement: 88% have thus continued to train their employees online, emphasizing the professions which should evolve the fastest, such as sales representatives by example “ notes Mathilde Bourdat, Cegos’ Training Offer and Expertise Director.

In France, one in two employees trained remotely during the pandemic, and even 64% for the European average, with a satisfaction index of 97% for these virtual classes, webinars, e-learning, and other e-tutorials . Two-thirds of these training courses were planned before the crisis and were switched remotely if necessary, while the remaining third correspond to modules added to help employees cope with the situation, under the encouragement in particular of government aid .

Adapt to technology

Unsurprisingly, if the courses offered by HRDs concerned 60% of “Working well by teleworking” in all the countries surveyed, France stands out for its appetite for the “Managing stress” course highlighted by 56% of companies against 30% for the European average, while “Piloting remote projects” was retained at 52% among our neighbors against only 39% in France. “One thing is certain, the pandemic has accelerated the switch to distance learning for 86% of human resources managers who think they will use it more after the crisis”, continues Mathilde Bourdat.

The other part of the barometer concerns the challenges of transforming companies in terms of skills. Thus, 27% of those surveyed believe that technological developments (artificial intelligence, robotization) could make their profession disappear and 81% modify the content of their work. “There is therefore no denial of reality, contrary to the view of human resources managers who tend to overestimate the extent to which employees feel overwhelmed. Reassuring element: employees and HR are 92% confident in the ability of their organization to anticipate these transformations. And 90% of employees are ready to take the initiative in training ”, notes Christophe Perilhou, Learning and Solutions Director, Cegos.

Skills development is considered a strategic lever in the face of transformations by 85% of respondents. And 75% of HRDs prioritize upgrading their livelihoods, rather than external recruitments (48%) or retraining (36%) to adapt the company to change. Employees even consider that this rise in qualifications is their responsibility shared with the employer: 2/3 are ready to train on their own time and 1/3 to finance their training.

Short time

“Companies will have to train more and more in a short period of time. The transformation is accelerating, leading to the challenge of building learning ecosystems, platforms offering multiple and adaptable solutions over time ” notes Christophe Perilhou again. Fundamental, whereas HRDs consider that one in two jobs presents a risk of obsolescence within 3 years, and that, a sign of employee maturity, 8 out of 10 say they are attentive to this issue.

And the expert cites, for example, bank advisers faced with the increasing robotization of offers, who will therefore have to move towards expertise with higher added value, or cashier employees who will have to be transferred to other sectors such as sales.

Market consolidation

For everyone, digital and behavioral skills must be strengthened: knowing how to communicate through digital technology, instill a spirit of initiative, collaborate remotely … With training that is easy to access, simple, even fun, as close as possible to real situations of work.

While 67% of HRDs believe that their training expenditure on own funds will stabilize, Cegos, present in 12 countries, notes an overall good return for the sector which should end the year 2020 “With a drop in turnover of 20-25% if the second wave of the pandemic is weak, by 40% if it is strong” according to Guillaume Huot, member of the Cegos management board.

The crisis, generating a demand for highly digitized training, could lead to a phenomenon of market consolidation, which would shift to a more industrial logic.