Apple Is Growing Tired of People Hating on Siri


Apple Inc. (AAPL) is tired of people beating up on Siri, its voice-activation technology.

Yet when the company releases its new operating system in the fall, Apple may once again feel the fury of users who have also own a device powered by Inc.’s  (AMZN) Alexa or Alphabet Inc.’s/Google  (GOOGL) Assistant. Siri has long been criticized for being unable to answer seemingly simple questions such as the weather forecast for next week on Cape Cod or what time the Dodgers game begins against the Giants.

If recent experience is any guide, Siri is unlikely to surprise on the upside. That’s because users of voice-assistants have come to expect that they can ask a wide assortment of question and receive accurate answers. Yet Apple just isn’t focused on building a voice-recognition technology that does that.  

As everyone should know by now, Apple has never been interested in making products for the entire world. After all, its hardware devices have always been priced at a premium. Instead, Apple wants to keep you coming back to Apple, to buy its newest piece of hardware.

Siri’s job is to integrate those devices, its meant to grease the connections between Apple devices, making the iPhone integral to the iPad, AppleWatch and AppleTV — and all points in between. The problem for Apple is that people have come to expect a voice-activated device that can answer relatively easy questions fast and efficiently, and Siri — here and here — has mostly fallen short.

Apple’s position is that Siri isn’t trailing Alexa, Google Assistant, Samsung’s Bixby or Microsoft Inc.’s (MSFT) Cortana. Yet when Apple’s new operating system iOS 11 is made public in the fall, much attention will be heaped on whether Siri has improved.

How did we get here?

Siri’s origins are a product of the intersection between technology and the defense industry, and not surprisingly, those developments took place in California. The technology at the heart of Siri was originally developed by SRI International, a tech-focused defense firm that began in 1946, just after the end of World War II. Back then, it was known as Stanford Research Institute, located right next door to Stanford University in Menlo Park, Calif.

In 2008, SRI separated its on voice-activation technology from the rest of the company when it received venture capital money from Menlo Ventures and Morgenthaler Ventures. In April 2010, Apple bought Siri for somewhere north of $200 million. 

At the time, Siri was the clear leader in voice-activated artificial intelligence. Apple being Apple was eager to plant its flag on the seemingly far-away planet of machine learning. Owing to SRI’s rather extraordinary work, Apple was able to introduce Siri to the public in October 2011 as part of iPhone 4S. For the next nearly four years, Apple had few rivals.

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